Frequently Asked Questions
Everything you need to know about bringing Heatons quality into your home.
What are your delivery options and timeframes?
We offer standard and white-glove delivery services. In-stock items typically ship within 5-7 business days, while custom furniture pieces may take 4-8 weeks depending on the manufacturer.
Do you offer assembly services for large furniture items?
Yes, our White-Glove Delivery service includes room-of-choice placement, full assembly of your furniture, and the removal of all packaging materials for a hassle-free experience.
What is your return policy for home decor and furniture?
We accept returns on most items within 30 days of delivery. Items must be in original condition. Please note that custom-made or 'made-to-order' pieces are final sale and cannot be returned.
Is there a warranty on Heatons Furniture products?
All of our furniture comes with a standard 1-year limited manufacturer's warranty covering structural defects and craftsmanship. Extended protection plans are also available for purchase at checkout.
Can I request fabric swatches before placing an order?
Absolutely. We encourage customers to order swatches to ensure the color and texture match their space. You can request up to five free swatches through our 'Request a Swatch' page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for larger purchases.